CoreSite Raises Bar on Operational Excellence
-- Investments in Technology, Talent and Training Drive Results --
-- Exceeds Uptime Performance Goal for 2018, Improving Customer Experience and Reducing Costs --
-- Achieves 7% improvement in Power Utilization Effectiveness --
CoreSite’s operations team participates in a rigorous development program to deliver a strong customer experience that extends beyond standard compliance efforts, consisting of internal training and recurring exams to achieve an internally designed qualification standard for all operational employees.
- CoreSite facilities are also DSS and SSAE 16 SOC 1 Type 2 validated, providing a third-party review of the reliability of CoreSite’s infrastructure and systems
CoreSite targets a goal of “six 9s” or 99.9999% reliability or “uptime”, across its platform of data center facilities, which raises the bar on an industry standard of “five 9s”. Five 9s correlates to a downtime of five minutes annually, but CoreSite knows that customers value every second of uptime.
- For 2018 CoreSite exceeded its uptime goal, and the industry standard, by delivering a portfolio uptime of “seven 9s” or 99.99999% reliability
CoreSite recognizes the significance of downtime to Enterprises, including monetary and relationship impacts.
“We understand the importance of data center performance to our
customers and their need to meet their own customers’ requirements,”
Anthony Hatzenbuehler, CoreSite’s Vice President of Data Center Operations. “We’re proud to serve the needs of our customers, including Dstillery who values our data center ecosystem and reliability.”
“Based on our plans and projections for the future, it was imperative
for us to find space in a carrier-neutral environment with access to big
network providers. More importantly, we needed to be able to meet the
highest SLA standards for availability and performance, since even a
second of downtime would result in lost revenues.”
CoreSite also delivered an approximate 7% improvement in 2018 in its Power Utilization Effectiveness on a same-store basis compared to 2017, enabled by strategic infrastructure investments and an ongoing program of operational excellence.
“We’re pleased to be a leading provider of data center reliability and
Forward Looking Statements
This press release may contain forward-looking statements within the
meaning of the federal securities laws. Forward-looking statements
relate to expectations, beliefs, projections, future plans and
strategies, anticipated events or trends and similar expressions
concerning matters that are not historical facts. In some cases, you can
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Forward-looking statements involve known and unknown risks,
uncertainties, assumptions and contingencies, many of which are beyond
CoreSite's control that may cause actual results to differ significantly
from those expressed in any forward-looking statement. These risks
include, without limitation: any adverse developments in local economic
conditions or the demand for data center space in these markets;
operational difficulties, including difficulties relating to information
systems, internal processes and information security; significant
industry competition; financial market fluctuations; and other factors
affecting the real estate industry generally. All forward-looking
statements reflect CoreSite's good faith beliefs, assumptions and
expectations, but they are not guarantees of future performance.
Furthermore, CoreSite disclaims any obligation to publicly update or
revise any forward-looking statement to reflect changes in underlying
assumptions or factors, of new information, data or methods, future
events or other changes. For a further discussion of these and other
factors that could cause CoreSite's future results to differ materially
from any forward-looking statements, see the section entitled "Risk
Factors" in CoreSite's most recent annual report on Form 10-K, and other
risks described in documents subsequently filed by CoreSite from time to
time with the
Vice President of Investor Relations and Corporate Communications